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Shipping and Returns


 

SHIPPING COSTS

Flat rate standard shipping Australia wide $10 (FREE for Australian orders over $140)

 

Unfortunately, couriers do not deliver to PO boxes. Please provide a physical address at checkout.

International shipping is available. Dispatch time frames and standard shipping costs are as follows:

  • New Zealand: Flat Rate of $20. Allow 10-16 business days

  • Rest of the world: Flat Rate of $30. Allow 10-30 business days

International orders may be subject to customs and import duties upon reaching its country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay.

RETURNS POLICY

Please choose carefully as we do not offer refunds. We want you to be happy with your purchase, so if there is a problem with sizing or colour choice, you are welcome to return your item for an exchange within 21 days of dispatch. We ask that you contact us to arrange. 


The cost of return shipping is at the customer's expense, unless the item is deemed faulty. 

You will receive one of the following: 

-a credit note in the form of an e-voucher or online giftcard which includes the total amount paid of the item/s returned. This will be emailed to you after we process your return and excludes the shipping fees paid. You will have 6 months to use it and the full amount must be redeemed in one transaction. 

-a refund (if the item is deemed faulty) 

Your items must be returned to us in brand new condition - not washed or used, in their original packaging, including all hangtags and labels in their poly bags. Please note - as we are a tagless clothing brand, all fire warning and washing instruction labels must be returned with their items, inside the polybag (which is attached with the hangtag). This also applies to faulty items. International customers must return their items within 30 days, for an exchange. Please allow up to 7 days for processing.

DELIVERY AND SHIPPING TERMS AND CONDITIONS


Delivery costs will be added to the cart upon checkout. The prices displayed at checkout are inclusive of delivery to the address chosen by you. The Company may charge you for delivery at any time (notwithstanding that it may not have previously done so).  Where prices are stated as inclusive of delivery:
(i) delivery is to the delivery point specifically accepted by the Company; and
(ii) we will deliver the Products to you in accordance with the shipping information displayed on our Website.

 

Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.


The Company reserves the right to refuse international orders. Approved international orders may be subject to customs and import duties upon reaching its country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay.

 

CHANGES TO YOUR ORDER


a. CANCELLATION BY US
We reserve the right to cancel your order for any reason, and will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.


b. CANCELLATION BY YOU
You may cancel your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed by you. However, our refunds and exchanges process in clauses 6.3 to 6.5 may apply.


c. RETURNS AND EXCHANGES GENERALLY
(a) We will provide a full refund of the price paid for a Product if we determine that:
(i) a Product you have ordered was not received by you solely due to a failure by us;

(ii) a Product provided to you was not substantially the same as the Product you ordered, as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or
(iii) a Product is faulty, in accordance with clause 6.4(d)(ii) should you choose to
receive a refund.

(b) Returns and exchanges of Goods for change of mind are at our sole and absolute discretion. If you wish to request a return for change of mind, that request will only be considered if you comply with the provisions of clause 6.5, or we agree in writing to
accept return of the Goods.

d. RETURNS AND EXCHANGES FOR FAULTY PRODUCTS
The following process applies to any Product you believe to be faulty.
(a) If you believe your Product is faulty, please contact us using the details provided on our Website, with a full description of the fault (including images).
(b) If we determine that your Product may be faulty, we will request that you send the Product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to
further inspection before deeming a Product faulty.
(c) If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer's (or our) instructions, or failure to take reasonable care, we will refuse your return and send the
Product back to you at your cost (unless you request not to receive it back).
(d) If we determine in our reasonable opinion that the Product is faulty, and:
(i) that the fault is minor, then we will repair or replace the Product within a reasonable time, or provide you with a refund (including shipping costs), at our discretion; or
(ii) that the fault is major, then we will provide you with one of the following, at your discretion:
A. a refund (including shipping costs);
B. a replacement; or
C. a partial refund of the drop in the Product’s value caused by the fault
(if you keep the Product).

(e) All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request in writing.
(f) If you fail to comply with this clause 6, we reserve the right to refuse your request for a remedy in relation to the relevant Product, in whole or in part (for example, by issuing a partial refund or no refund at all).
(g) Nothing in this clause 6 is intended to limit or otherwise affect the operation of any manufacturers' warranties you may be entitled to or any of your rights which cannot be excluded under applicable law.

e. RETURNS AND EXCHANGES FOR CHANGE OF MIND
The following process applies to any Product you have changed your mind about:
(a) We offer exchanges (subject to stock availability) or store credit for change of mind at our absolute discretion.
(b) For us to consider giving you any replacement, repair, store credit or exchange for change of mind:
(i) you must have provided us with valid proof of your purchase of the Goods;
(ii) you must have purchased the products within 30 days prior to the request for an exchange or store credit;
(iii) the products must be in their original condition and not been used, worn, damaged, tampered with, washed or altered;

(iv) the products must be in their original undamaged packaging with all product tags still intact and accompanying the product;
(v) the products must not be sale items, custom-made, special buy products or gift vouchers; and
(vi) where applicable, a return and exchanges form has been completed and a return authorisation number issued to you.

(c) We will not cover the costs of delivery or re-delivery for a change of mind return or change of size exchange and you must cover these yourself.

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